Guide VoIP and Unified Communications: Internet Telephony and the Future Voice Network

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But instead of having the standard phone connectors, IP phones have an Ethernet connector. An IP phone connect directly to your router to make an IP call. All we need is the software, a microphone, speaker, and fast Internet connection. What is Unified Communications?

VoIP and Unified Communications

Unified Communications or in short, UC, refers to a group of real-time communication and collaboration services catered to businesses across multiple devices and platforms. Common UC features include:. One of the best examples of UC in use is the idea of a customer calling to ask a question about one of your products after business hours.

Unfortunately, the call did not get through and the customer decides to leave a voicemail message. After hanging up the call, software that powers the phone system translates the message into digital form and emails it to your sales and marketing team. Your sales and marketing manager receives the message, in email form, on their mobile device and is then able to call the customer back.

VoIP and Unified Communications: Internet Telephony and the Future Voice Network

This scenario illustrates the use of 3 different systems — voicemail, email, and. The main difference between the two communication concepts is the scope. Which option is best for my business?


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VoIP and unified communications define the future

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Cisco Voice & Unified Communications Overview

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